Case Study
How RAI Elevated BrightBox Group's Resourcing: 95% Customer Retention
RAI by RedNevada has substantially transformed BrightBox Group's end-to-end resourcing services, automating administrative tasks, improving candidate-client matches, and achieving an impressive 95% customer retention rate.
With the transformative power of RAI, BrightBox Group has cemented its reputation as an industry-leading technology resourcing and delivery consultancy, fully prepared for the future of technology staffing solutions.
Key Takeaways
How RAI Transformed BrightBox Group’s Operations
01
Streamlined Admin Tasks
RAI automated time-consuming manual tasks, allowing the BrightBox team to focus on direct candidate engagement and improving overall productivity.
02
Improved Placement Rates
RAI’s intelligent screening led to a 25% improvement in candidate-client matching, elevating BrightBox's placement rates.
03
High Customer Retention
RAI helped sustain a remarkable 95% customer retention rate by improving end-to-end resourcing services.
About BrightBox Group
BrightBox Group, an expert in technology resourcing and delivery consultancy, operates across the UK, EMEA, and LATAM regions. Known for its exceptional customer retention rate and rapid growth, BrightBox Group is committed to offering comprehensive end-to-end resourcing services to its clients.
The Challenge
Despite exponential growth, BrightBox faced the issue of time-consuming manual administrative tasks which diverted focus from candidate engagement and customer service.
Discovering RAI
In search of a solution, Martin, Director of Operations at BrightBox, turned to RAI—RedNevada’s groundbreaking Recruitment AI software.
How RAI Helped
RAI introduced several transformative features to BrightBox’s resourcing processes:
Automated Admin Tasks: RAI reduced administrative time by half, by automating tasks like job briefs, job adverts, resume screening, and providing personalised candidate feedback.
Enhanced Placement Rates: RAI’s precise AI-driven recommendations substantially improved candidate-client matches, leading to a 25% increase in placement rates.
Customer Retention: RAI’s capabilities enabled BrightBox to maintain an extraordinary 95% customer retention rate, signifying unparalleled customer loyalty.
Choosing RAI Over Competitors
In a competitive market, BrightBox opted for RAI due to its comprehensive features that not only reduced manual admin time but also substantially improved placement rates and customer retention.
"Migrating to RAI has greatly exceeded my initial expectations. RAI's support has enabled BrightBox to further scale rapidly, ensuring we continue to deliver outstanding services to our clients."
—Martin, Director of Operations at BrightBox Group